Parlance and Digital DataVoice (DDV) Partner to Enhance and Automate Contact Center Interactions

 

– Parlance-DDV partnership enables more natural caller engagement and raises efficiency throughout the caller journey–inspiring higher customer satisfaction

 

WOBURN, Mass., Aug. 7, 2018 — Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience, today announced a strategic collaboration with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions.

Parlance’s best-of-breed call-routing will become a critical offering in DDV’s comprehensive portfolio of contact center solutions for healthcare, retail, and other key markets. Parlance customers can benefit immediately from DDV’s expertise in upgrading and optimizing self-service platforms—as well as DDV’s extensive consulting offerings.

“Our partnership with DDV means that organizations that choose Parlance can expand the value of speech self-service to include transaction-based caller conversations,” says Joseph Maxwell, CEO of Parlance. “And organizations that choose DDV can ensure that the first step of the caller journey is as good as the experience that follows, thanks to our adaptive speech automation solutions.”

Adaptive speech automation guides callers to the correct contact center resource or application and evolves to meet the needs of callers. And since Parlance manages its solutions for the lifetime of service, the Parlance solution performs exceptionally on its first day—then continues to improve in the future.

“Parlance greets the caller and gets them to the right place, quickly and easily,” says Michael Hentges, DDV’s chief technology officer. “DDV lets contact centers continue the self-service conversation in the same mode. With Parlance and DDV, the caller gets true continuity of experience.”

Now complex, multi-channel interactive voice response (IVR) platforms can deliver excellent experiences when routing callers to the right resource—even across the largest enterprises.

By bringing together their complementary strengths, Parlance and DDV deliver a complete, end-to-end solution that’s efficient and effective—and that can be implemented quickly in contact centers. Parlance’s proven, turnkey call-routing solution eliminates the need for custom-built speech attendants, as well as the inherent extra costs and time delays.

About Parlance Corporation
At Parlance, we’re caller advocates on a mission to make it easier for callers to engage with businesses. Our call analytics and adaptive speech automation solutions make it fast and easy for callers to get to the right place within a business—without the effort and frustration commonly experienced with typical interactive voice response (IVR) systems, automated attendants (AA), and hold queues. For more information, visit www.parlancecorp.com.

About Digital DataVoice
Digital DataVoice is an established Services leader in the delivery of voice automation solutions. With more than 20 years of experience building speech solutions for millions of end customers, DDV specializes in helping businesses of all sizes connect with customers more efficiently, maximize customer loyalty, and provide insight into the contact center’s contribution to revenue growth. For more information, visit www.ddvc.com.

 

Parlance Media Contact: DDV Media Contact:
Mark Bedard Cynthia Stryker
888.700.6263 651.994.2278
[email protected] [email protected]

 




I want to grow my online platform to create awareness about ethical consumerism, environmentalism, and the plant-based lifestyle. My main mission is to share information that empowers people to make better choices and create a VEG NEW WORLD :)


Your support is vital and is helping me share the collected information with thousands of readers and viewers. I try to deliver exclusive stories and relevant content in a challenging commercial environment. Your contribution helps me to cover the costs that my service requires. Please consider contributing (no matter how small) to keep the information flowing so you can remain informed and have life changing interviews and stories to share.

Related articles

New Research Highlights the Impact of Lifestyle and Diet on Hematologic Care

Studies Highlight the Impact of Lifestyle, Diet, and Environment...

Celebrate the Vegans in Your Life with Thoughtful Holiday Delights Beyond Just Salad!

  Food Empowerment Project Launches Holiday Recipe Guide Featuring Veganized...

Top K-Beauty Brand ‘MDP+’ Debuts 4 New Products in the U.S. Market

  MEDIPEEL Expands U.S. Presence with Launch of Four Innovative...

Fill Your Stockings with Skincare Essentials!

  Pamper Her This Holiday Season with Thoughtful Skincare Stocking...
Betty Tűndik
Betty Tűndikhttps://vegnew.world
Hi everyone! Nice to e-meet you! Here are a few things you should know about me. I am a conscientious, open-minded, adaptable to new experiences, and ambitious Business Development Manager with a Bachelor's Degree in Economics - Banking, Finance, and Accountancy. Through my studies, I've also obtained many naturopathic and nutrition degrees as well. Part-time jobs have added marketing, network marketing, event management, and store management skills to my experience throughout my career. Throughout my career, I have also been a Hotel Manager and owned a Bar/Restaurant & Internet Cafe. My online marketing and social media interactivity experience was gained when I and my husband started a business with an online/organic webshop & healthy lifestyle consultancy. I've improved my English at Cambridge Academy of English - 2003, in Cambridge. I live a conscious lifestyle, and try to protect the ecosystem. Animal lover and capable of helping others without judgment or negative reactions, this is thanked my knowledge in holistic therapies and the naturopathy courses I've followed. I cannot leave for my spiritual growth and the continuous development in alternative and holistic therapies, so I'm learning at Kyron School of New Consciousness, receiving a Bio Energo-therapist diploma. Thanks to all my experiences I've decided to venture into publishing and writing, while also continuing to learn many new things daily. I hope you enjoy reading my hand-picked news and check back for my weekly articles.