spot_img

V3D Announces a New Commercial Deployment with MTN Nigeria as Part of Nokia’s Global CEM Solution

 

LYON, France, July 19, 2018 

Leveraging on its strategic partnership with Nokia, a global leader in creating the technologies at the heart of the connected world, V3D, the leading independent software vendor specialized in QoS/QoE (Quality of Service/Quality of Experience), is pleased to announce a new commercial reference with MTN Nigeria.

Delivered as part of Nokia’s global CEM solution, V3D’s flagship product EQual One adds a state-of-the art mobile agent technology to Nokia CEM network QoS monitoring and analytics tools allowing to further enrich Customer Experience knowledge with an extensive set of Key Performance Indicators (KPIs) coming straight from the end user devices.

Nokia’s Customer Experience Management (CEM) solutions deliver automation and intelligence to help telecommunication service providers operate their networks more efficiently and seize new business opportunities by providing a complete view of customer satisfaction, revenue, device, and network performance.

With EQual One, mobile Operators can benefit from a global value proposition by easily collecting QoE data directly from subscribers’ handsets to gain a better understanding of potential problems and expectations, hence improving the overall customer satisfaction and communication experience.

EQual One ideally complements network-based solutions with end-user perception indicators providing device-based insights for customer care, troubleshooting, coverage optimization with indoor/outdoor detection, radio network performance evolution or GPS-based instant ticketing and survey capabilities.

Uzodinma ODIMUKO, Head of Customer Team MTN Nigeria at Nokia, said “We are very pleased with the supporting of V3D technology and we are confident that with Nokia’s expertise we will help providing our customers a superior Customer Experience while allowing us to simultaneously improve operational efficiencies”.

Arnaud G. CHAVATTE, Area Sales Director at V3D, said “We are extremely pleased of our collaboration with Nokia. This new MTN Nigeria reference highlights the value brought by our solutions and Nokia is an ideal partner to support V3D strategy as a provider of innovative solutions ideally complementing the traditional network QoS monitoring equipment and enriching the global CEM ecosystem. This new reference confirms the trust placed in our ability to address the challenges that affect the Customer Experience and to support the most demanding operators in their business transformation journey.”

About V3D

Specialized in mobile and fixed network technologies, V3D Solutions enable carrier network operators to monitor the true network Quality of Experience (QoE) straight from the subscribers’ perspective. This approach to traditional measurement methods of network performance offers technical and business benefits to various departments of an operator, from CEM & Marketing to Network Operations or Customer Care.

V3D product portfolio focuses on customer experience and carrier network service performance. The EQual One solution is based on a combination of Device Quality Agents (DQA) deployed on commercial devices and a powerful server interacting over-the-air with the DQAs and potentially integrated with existing systems. V3D headquarters are based in Lyon, France.

For more information, visit: http://www.v3d.fr

Hélène VALLEE, [email protected][email protected]

SOURCE V3D

CONTACT: +33-481-761-370




I want to grow my online platform to create awareness about ethical consumerism, environmentalism, and the plant-based lifestyle. My main mission is to share information that empowers people to make better choices and create a VEG NEW WORLD :)


Your support is vital and is helping me share the collected information with thousands of readers and viewers. I try to deliver exclusive stories and relevant content in a challenging commercial environment. Your contribution helps me to cover the costs that my service requires. Please consider contributing (no matter how small) to keep the information flowing so you can remain informed and have life changing interviews and stories to share.

spot_img

Subscribe

Related articles

spot_img
Betty Tűndikhttps://vegnew.world
Hi everyone! Nice to e-meet you! Here are a few things you should know about me. I am a conscientious, open-minded, adaptable to new experiences, and ambitious Business Development Manager with a Bachelor's Degree in Economics - Banking, Finance, and Accountancy. Through my studies, I've also obtained many naturopathic and nutrition degrees as well. Part-time jobs have added marketing, network marketing, event management, and store management skills to my experience throughout my career. Throughout my career, I have also been a Hotel Manager and owned a Bar/Restaurant & Internet Cafe. My online marketing and social media interactivity experience was gained when I and my husband started a business with an online/organic webshop & healthy lifestyle consultancy. I've improved my English at Cambridge Academy of English - 2003, in Cambridge. I live a conscious lifestyle, and try to protect the ecosystem. Animal lover and capable of helping others without judgment or negative reactions, this is thanked my knowledge in holistic therapies and the naturopathy courses I've followed. I cannot leave for my spiritual growth and the continuous development in alternative and holistic therapies, so I'm learning at Kyron School of New Consciousness, receiving a Bio Energo-therapist diploma. Thanks to all my experiences I've decided to venture into publishing and writing, while also continuing to learn many new things daily. I hope you enjoy reading my hand-picked news and check back for my weekly articles.